The Care Inspectorate is the national regulator for care services in Scotland, formerly known as the SCSWIS. It’s aim is to register, inspect and rate services using a proportionate and targeted approach which drives high quality care, support and treatment.
Service providers are involved in shaping improvement through completing Annual Returns, which provide valuable data. The data enables the Care Inspectorate to target organisational improvement with a view to supporting health and social care providers.
Registers new services
Inspects services grading them on a 6 point scale
Uses a targeted approach, with closer attention on services that require improvement
Takes proportionate approach which is dependent on size and issues within an organisation
Takes enforcement action when necessary to drive improvement
The key principles of the Care Inspectorate are to keep people safe whilst promoting dignity, respect, choice and independence.
Dignity and respect
Compassion
Inclusivity
Responsive care
Support and
well-being
The Core Assurances provide guidelines essential for providers to support them in providing services which are safe, effective and responsive to peoples needs. They are the areas that inspectors look at on inspection of services.
General
Protection
Infection prevention and control
Medication system and records
Management of people's finances
Accident/incident records
Complaints
Staff recruitment procedures
Planned care and support
Management oversight and governance
Core Assurances (key areas essential to a service being safe).
Key Questions:
How well do we support people's well-being?
How good is our staff team?
What is the overall capacity for improvement?
Quality of care and support
Quality of environment
Quality of management and leadership
How well do we support people's well-being?
How good is our leadership?
How good is our staff team?
How good is our setting?
How well is our care planned?
Views of people experiencing care
Views of other stakeholders and professionals
Reviews and reviews of documents showing how decisions are made
Involving people who use services in the evaluation process
Examples of sources of evidence of provider self-evaluation
1.
Self-assessment form
2.
Health and Social Care Standards
3.
Complaints
4.
Notifications
5.
Enforcement actions updates
6.
Feedback from service users, their carers and families
7.
Feedback from staff - privately and in groups
8.
Talk to people using services privately and in groups
9.
Observe care (dependent on service)
10.
Observe activities happening on the day of inspection
11.
Examining information e.g. records and files
12.
Investigate service user choice
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